What we collect, why, and what we never do

Plain English, on purpose. Last updated November 10, 2026.

1. Who we are

Palletmore finds business buyers for packaging suppliers. This policy covers this website, the emails we send, and the work we do for our clients. We work with businesses and write to people in their business roles. We do not sell to consumers.

2. If you visit this site or book a call

Booking a call. We receive what you type into the booking form: your name, email, company and anything you add. We use it to hold the call and to follow up about it.
Emailing us. We keep your email and our reply so we can answer and keep a record of what was agreed.
Server records. Like every website, our hosting keeps a short technical record of each request: the IP address, the browser, the page and the time. We use it to keep the site running and secure.
Cookies. This site sets no advertising or tracking cookies and runs no analytics.
Videos and fonts. A video loads from its video host only when you press play, and that host may then set its own cookies. The page's fonts load from a font service, which sees your IP address as it would for any web request.

3. If we emailed you first

What we hold. Your name, job title, company, business email and sometimes a business phone number.
Where it comes from. Public business sources: company websites, professional directories and business contact databases.
Why. To offer a business service that fits your role at your company. Nothing else.
How to stop it. Reply "stop" or use the unsubscribe link in the email. We stop, and we keep only your address on a do-not-contact list so that we never write to you again.

4. If we wrote to you on behalf of a client

Part of our work is contacting business buyers for our clients, about our client's products and in our client's name. If you received one of those emails, the client it names is responsible for how your details are used, and we handle them only on its instructions. Reply "stop" to that email and both of us stop. You can also write to us and we will pass your request to that client.

5. If you are a client

What you give us. Your products, your price list, the area you deliver to, and the names of your current customers if you share them. A customer list is used for one thing: so those companies are never counted as leads from us. It is never shared and never contacted.
What we record. Every lead we bring you: the company, the contact, the day it arrived and, once you tell us, whether it ordered. You can see this list at any time.
Billing. Payments run through a payment processor. We never see or store your full card number.

6. How we use information, and what we never do

We use it to hold calls, run campaigns, count results, send invoices, answer you and keep the site secure.
We never sell personal information, and we never share it for advertising.
We never give one client's list, prices or leads to another client.
We make no automated decisions about you that have a legal or similar effect.

Service providers. The companies that run our hosting, email, scheduling, outreach and payments handle information for us, under their own confidentiality and security terms, and only to provide that service.
Our client, when you are a lead we brought to it.
The law. We disclose information when a court order or a law requires it.
A change of ownership. If the business is sold or merged, the information moves with it under this policy.

Our providers may process information in the United States and in other countries.

8. How long we keep it

Booking and email records: while we are talking, and afterwards for as long as a business record is useful or the law requires.
Client records: for the length of our agreement, then for as long as tax and accounting rules require.
Outreach contacts: until you ask us to stop. After that we keep only your address on the do-not-contact list.
Server records: a short period, set by our hosting.

9. Security

Access is limited to the people who need it for the work. Our providers encrypt information in transit. No system is perfectly secure. If something goes wrong and it affects you, we will tell you.

10. Your choices and rights

Ask what we hold about you, and get a copy.
Ask us to correct it.
Ask us to delete it.
Tell us to stop contacting you, at any time.

Some US states, California among them, give residents these rights by law. We honor them for everyone, wherever you live, and we never treat you differently for asking. We answer every request within 30 days. We may ask for enough detail to be sure the request comes from you.

11. Children

This is a service for businesses. We do not knowingly collect information from anyone under 18.

12. Changes to this policy

When we change this policy we change the date at the top. If a change is significant, we tell our clients by email before it takes effect.

13. Contact

Reply to any email from us about anything on this page.